Returning faulty and unwanted goods. Conditions of returns:
Goods MUST BE UNUSED (under no circumstances will we accept used goods due to their nature)
If the above conditions have not been met or we suspect the goods have been used we reserve the right to return the goods to you without notice. Any goods that are supplied in sealed packaging that has been opened or any items of lingerie are non refundable or exchangeable.
All goods returned to us as unclaimed from the Royal Mail will be subject to a reshipping charge. £3.50 Recorded Delivery & £7.50 Next Day Delivery
Application of Terms and Conditions
These terms and conditions apply to all contracts between you and us.
Interpretation
“We”, “us, “our”, means Taboo Internet Services.
“You”, “your” means the person ordering products under these terms and conditions.
“Working days” means all days other than Saturdays, Sundays, and Public Holidays.
“Product” means the product or products you have ordered from us.
Before Placing an Order
Product Availability
All products on this site are in stock. Our state of the art stock control system only allows orders if we are holding stock of that particular item.
We will make every reasonable effort to deliver the products you have ordered within 2-5 working days of the date of your order. We ship goods the same day you order them as long as you order before 4PM Monday to Friday, outside of these times we despatch goods the next working day.
*If you require your order quicker we do offer a next day delivery service at an extra cost. As above we can only guarantee this service if you order before 4PM Monday to Friday. outside of these times your order will be despatched the next working day. i.e. you order Wednesday 5PM, we receive the order Thursday morning and ship your goods that day, so you will receive your order Friday.
The delivery times given are approximate and delays can sometimes occur due to
Royal Mail postal difficulties.
You will become the owner of the products you have ordered when the products have been delivered to you
Price & Postage
Prices shown on this site include VAT, where and to the extent that VAT is required to be applied to the product under UK VAT law. Delivery charges are extra.
Confirming the Order
In placing this order you confirm that you are aware of any age restrictions on these products and assert that you are old enough to purchase them. Please note that all orders are made subject to our Standard Terms and Conditions of Supply. See in particular the Disclaimer section.
The Contract Between Us
After you have confirmed your order we will send an email to you summarising each order you have placed.
Once the payment for your order is confirmed your order will be packaged and posted to you we either by registered post or next day special delivery if you have selected that option.
Contracts formed between Taboo Internet Services (TIS) and users as a result of using this site shall be governed in all respects by English law and all such users hereby submit to the non-exclusive jurisdiction of the English courts.
No contract will subsist between you and Taboo Internet Services for the sale of products by us to you until your credit/debit card has been charged and you have received and signed for your goods. This will be deemed to be our acceptance of your offer and to have been effectively communicated to you. This is to be interpreted and enforced with the laws of England, in its entirety and will be subject to the jurisdiction of the English courts.
This disclaimer does not affect your statutory rights as a consumer.
Please note that some of our processes are manual and errors can arise. We carry out frequent checks to detect any errors. If they do occur, we will act immediately to minimise inconvenience and disappointment that may be caused.
Restrictions
Before placing an order you must be aged 18 years or over.
In some instances we may decline to deliver parcels to PO addresses. We will contact you if we consider the PO address to be a problem.
Payment Details
We accept payment by Visa, MasterCard, Switch, Solo and Delta.
All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion.
Once an Order Has Been Placed
Your Cancellation Rights
It is advisable that you cancel any unwanted orders by contacting our customer services team directly on 01562 69631 before they are invoiced and dispatched. Requests for cancellations sent via email may not be actioned for 48 hours in extremely busy periods, which may result in the order being dispatched.
You have no right to cancel your order in accordance with this condition if the products you have ordered are: Video or DVD recordings or personal items if the holographic seal and/or shrink-wrap has been unsealed by you. Or Periodical(s) or magazine(s).
You may cancel your order before the delivery or within seven days after the date of delivery by contacting our customer service team either by email at sales@taboo.co.uk or by telephoning 01562 69631 quoting your order number. We will refund you the cost of your unwanted products minus any P&P costs.
If you cancel your order within seven working days after the date of delivery, you must return the unwanted products to us unused and in their original packaging at your risk and at your cost within 14 days of your order. Provided you return the unwanted products
unused and in the original packaging within 14 days of your order, we will credit your payment card with the cost of the unwanted product minus our delivery charges within thirty days of the date of cancellation.
Return of Faulty, Incorrect or Sub-standard Products
If the products you receive are faulty, incorrect or damaged in transit to you, we will replace them, you must notify us by phone or e-mail within 14 days of delivery.
Price Increases
We reserve the right to increase prices without prior notification.
Pricing Errors
Although we make every effort to ensure the prices on the website are correct, mistakes may sometimes be made. If we discover a mistake in the price of the products you have ordered, we will tell you and give you the option of either reconfirming your order at the correct price or cancelling your order. If we are unable to contact you or we receive no reply from you, we will cancel your order. If your order is cancelled and you have already paid for the products you will receive a full refund.
Data Protection
To obtain full details of our Data Protection/Privacy Policy contact us on 01562 69631.
Limitation of Liability
We will not be liable to you:- For any loss of profit, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of any problem in relation to the products you ordered which was not within our reasonable contemplation as a probable result of a breach of contract on our part at the time that our contract with you was concluded.
Where performance of any obligations to you is prevented, frustrated or impeded by any circumstance or caused beyond our reasonable control.
Severability
If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.
Governing Law
These terms and conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.
Statutory Rights
These terms and conditions are in addition to your statutory rights as a consumer which remain unaffected.
Taboo.co.uk
Is operated by Taboo Internet Services (TIS), Unit 11 Rowland Way, Hoo Farm Industrial Est., Kidderminster, Worcestershire, DY11 7RA, VAT registration number 775 9135 88, telephone number 01562 69631.
Upon Receipt Of An Order
Seller Liability
The seller does not accept liability for shortages in quantities delivered unless the buyer notifies the seller of any claim of short delivery of the goods within two working days of delivery. In such circumstances the seller’s liability shall be restricted to making good the shortfall.
Making Returns
Products may be returned by post in accordance with the following procedure:-
Repackage the products securely within their original packaging and send the products to us at:
Returns Department
TIS
Unit 11 Rowland Way
Hoo Farm Industrial Est.
Kidderminster
Worcestershire
DY11 7RA
UK.
Returns by post are made at your risk. We recommend that you use an insured registered mail service as returns not received by us cannot be credited to you.
Refunds will be credited to your payment card. Refunds will not be paid in cash.
We do not accept liability for any returns which get lost in the post
Complaints
We aim to provide outstanding customer service. If you have any complaint about the service you have received from us, please contact our Customer Service Team on 01562 69631 (lines are open 10am to 5:00pm Monday - Friday except Public Holidays).
Disclaimer
taboo.co.uk and/or their respective suppliers make no representations or warranties about the accuracy, completeness or suitability for any purpose of:
The information contained in the documents and related graphics published in this site; or any of the products of whatever nature details of which appear on this site.
All such documents and related graphics are provided, and any such products (where ordered) are accepted by customers, "as is" and without warranty of any kind.
The information contained in this site may contain technical inaccuracies or typographical errors. All liability of taboo.co.uk howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders' rights.
Contracts formed between Taboo Internet Services and users as a result of using this site shall be governed in all respects by English law and all such users hereby submit to the non-exclusive jurisdiction of the English courts.
No contract will subsist between you and Taboo Internet Services for the sale of products by us to you until your credit/debit card has been charged. This will be deemed to be our acceptance of your offer and to have been effectively communicated to you. This is to be interpreted and enforced with the laws of England, in its entirety and will be subject to the jurisdiction of the English courts.
This disclaimer does not affect your statutory rights as a consumer.
Please note that some of our processes are manual and errors can arise. We carry out frequent checks to detect any errors. If they do occur, we will act immediately to minimise inconvenience and disappointment that may be caused.